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    Call Us Now
    216-481-4333

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    Opening Hours
    Mon - Fri 8-5 & Sat 8-12 Closed Sunday

FAQs

Frequently Asked Questions

What do I do if I have been in an accident?

Call 911 to report the accident and injuries if any. Exchange information with the person you have been in an accident with.

Do I need to get more than one estimate?

No, you do not. There is no law requiring you to get more than one estimate.

Do I need an appointment for an estimate? How long will it take? Is there a cost?

Out estimates are free, and you may drop in for an estimate anytime during business hours. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.

Do I have to go to a designated shop for repairs because my insurance company says so?

No, the choice is yours. You are entitled to have your car repaired wherever you feel comfortable. Papp’s Body Shop will work off any estimate you may have, regardless of which body shop or insurance company wrote it.

How long will it take to repair my vehicle?

We will provide you with an estimated date of delivery. Each collision repair is unique and sometimes additional damage is found during the tear down process, which will affect the completion date. Parts availability can also affect the completion date. We will keep you informed of any changes throughout the course of the repair.

How will I know when my car is done?

You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns.

Do you offer towing service?

Yes, we work with local towing companies who ensure that your vehicle will be transported with care. Please contact us for assistance. (216) 481-4333

Will my insurance company pay for a rental?

Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.

Will my vehicle be restored to its pre-loss condition?

Yes. From start to finish, the professionals at Papp’s Body Shop will do everything possible to ensure undetectable repairs. Our staff of trained technicians will carefully examine the repaired area and thoroughly clean the exterior of the vehicle.

When can I wash my vehicle?

You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt. Always use clean fresh water, Wash your vehicle in the shade. Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.